Here’s a fascinating webinar that’s coming up (and it’s free, and many of these business webinars are distinctly not)–Mastering Difficult Conversations: Tips and Tools from a Former FBI Hostage Negotiation Trainer. I post this here because it’s exactly the kind of session from which program managers may benefit–click through for all of the details:
Time: October 2nd, 10am PT (1pm ET)
From the announcement:
Discover practical, hands-on techniques for taking the stress out of the toughest employee discussions.
Attend this interactive webinar to learn how to:
- Handle difficult discussions about behavior, performance or pay.
- Keep the conversation calm when emotions run high.
- Decrease your fear of confrontations.
- Respond properly to employee pushback.